Your 100% relaxation and satisfaction is of utmost importance to us so please remember the following points:
Consultations - Arriving Early
If you are a new client to Sanctum or are having a certain treatment for the first time please arrive 10 minutes prior to your treatment to fill in a consultation form. Be sure to let your therapist know if you have any contraindication to a product or treatment.
Client Consideration - Noise/Cellphones
Sanctum is a place where you can escape the outside world to rejuvenate and relax, so in consideration to others please turn your cellphones off and keep noise to a minimum.
Sanctum Deposit Policy
Sanctum requires a 30% deposit for all online bookings. This deposit is non-refundable for cancellations within 24 hours of appointment.
For all new clients we require a 30% deposit to confirm booking.
24 hours notice is required for cancellations. Less than 24 hours notice will result in a cancellation fee of 50% of the treatment value. Treatment times 2 hours or longer may require a credit card for bookings.
Gift vouchers :
A great gift idea Gift Vouchers are available to treat your friends and loved ones, give the gift of relaxation and rejuvenation.
Our gift vouchers are valid for six months from purchase date and the recipient is able to redeem any treatment or product to the value of.. Your loved ones will be in great hands at Sanctum Beauty Therapy and Spa.
If you would like to pamper your friends for a special occasion please ask us about our function room where you can all relax and enjoy each others company. Pamper parties, Hens Parties, Group Manicures and Pedicures.
Joint Room or Couples Room:
We also have connecting treatment rooms where you can lie next to your friend or loved one and enjoy being pampered side by side. The wall can be opened for your full treatment or a certain part of your chosen treatments. These rooms needs to be requested when the booking is made.