Salon Etiquette

 

BOOKING & CANCELLATION POLICY 

To secure your appointment, a 50% deposit is required at the time of booking.

We understand that plans can change, so we kindly ask for at least 24 hours’ notice if you need to amend or cancel your appointment. Changes can be made by phone or email, including after hours.

Cancellations or changes made with less than 24 hours’ notice will incur a 50% charge of the scheduled treatment cost. No-show appointments will be charged 100%, as the time has been reserved especially for you. All outstanding fees must be settled within 7 days and prior to future bookings.

As a courtesy, we send appointment reminders 48 hours in advance, giving you the opportunity to confirm or reschedule without charge. These policies help us manage our schedule fairly and offer appointments to clients on our waitlist.

Thank you for your understanding and support — we truly appreciate it and look forward to welcoming you.

 

GROUP BOOKINGS

Looking to celebrate a special occasion with friends or colleagues? Whether it's a pamper party, hen's party, team building event, or bridal party, we're here to help you plan the perfect group pampering experience. We're excited to tailor a pampering session that suits everyone. Please let us know your preferred date in advance so we can schedule your group for an unforgettable experience. For group appointments, a 50% deposit is required to secure your booking. 

CONNECTING ROOM

Whether you're with a friend or a loved one, you can experience your treatments side by side. Our flexible rooms allow the wall to be opened for either part or the entirety of your treatments. Please mention your preference for a connecting room when booking your visit, so we can prepare your personalised spa experience.


GIFT VOUCHERS

Treat your friends or loved ones with the ultimate gift of relaxation: a Sanctum Medi Spa Gift Voucher. Whether you choose to gift a specific treatment or opt for a dollar value, our vouchers are the perfect way to spoil someone special. All vouchers are valid for 12 months.